Terms & Conditions
Last updated: 2026 Season. Please review these booking, payment, and cancellation terms applicable to all packages booked through Atulya Hotels & Holidays.
1. Booking & Reservation Confirmation
A booking is confirmed only upon receipt of the initial advance deposit specified in your tour proposal and receipt of a formal confirmation voucher from the Atulya Holidays Delhi desk. All verbal communications or tentative holds are valid for a maximum of 48 hours unless confirmed with payment.
2. Standard Payment Terms
- Advance Token: 25% to 40% of the total package cost at the time of initial confirmation.
- Hotel & Transport Block: 50% payment 20 days prior to travel date.
- Final Settlement: The remaining balance must be cleared at least 7 to 10 days before departure, or upon arrival at the first destination as per voucher terms.
- For peak season dates (May-June Char Dham, Diwali, New Year, Christmas), 100% payment may be required 15 days prior to arrival.
3. Cancellation & Refund Policy
If you wish to cancel or reschedule your booked tour, written notification must be sent to atulyahotels@gmail.com. Cancellation charges apply as follows:
> 30 Days Prior
Only actual non-refundable charges (flights/trains) or nominal 10% admin fee.
15 – 30 Days Prior
25% to 50% of total package cost retained depending on hotel retention policies.
< 15 Days / No Show
100% cancellation charges apply as hotels and cabs are committed.
* Refunds are processed via original payment method or bank transfer within 7–10 working days after deduction of applicable charges.
4. Force Majeure & Weather Delays
Atulya Holidays shall not be liable for alterations, delays, or cancellations caused by unforeseen natural occurrences, landslides, extreme weather, government advisories, strikes, or flight/train cancellations. In such cases, our desk will make every best effort to arrange alternate routes, stays, or rescheduled dates; however, any additional operational cost incurred will be payable directly by the guest.
5. Hotel Star Category & Cab Regulations
- Hotel check-in standard time is 12:00 PM – 2:00 PM and check-out is 10:00 AM – 11:00 AM, subject to individual property rules.
- Rooms provided correspond to the booked category (e.g. 3-star deluxe, 4-star luxury). If a property is unavailable due to maintenance, an equivalent or upgraded property in the same star category will be provided.
- Vehicles are provided on point-to-point basis as detailed in the day-wise itinerary. Air conditioning will be switched off in hilly terrains as per state transport safety norms.
6. Governing Law & Jurisdiction
All disputes, claims, or disagreements arising out of or in connection with services provided by Atulya Hotels & Holidays shall be governed by the laws of India and subject to the exclusive jurisdiction of the competent courts in Delhi, India.